Complaints Procedures.

At TreeCap, we strive to provide our clients with the highest quality of service. However, if you are not satisfied with any of our services, we would like to hear from you. We take every complaint seriously and handle it carefully and efficiently.

If you have a complaint regarding the product or the actions of the Manager, you can submit it in writing to the Manager at the postal address Beursplein 5, 1012 JW Amsterdam, or via email at info@treecap.nl. Your complaint will be handled as promptly and carefully as possible. Once TreeCap BV becomes a licensed manager under the AIFMD, it will join the Financial Services Complaints Institute (Kifid). From that moment, if the outcome of the complaints procedure is not satisfactory to you, you will have the option to escalate your complaint to the Financial Services Complaints Institute (Kifid).

How can you submit a complaint?

 

If you have a complaint, you must submit it in writing or by email. The complaint must meet the following conditions:

  • The complaint must be sent in writing or by email, with the complaint letter attached.

  • The complaint letter must be signed and include your full name and address.
  • The complaint letter must contain a clear description of the grounds for the complaint.

What happens after you submit a complaint?

Acknowledgement of Receipt: Upon receiving your complaint, TreeCap will send you a confirmation. We aim to respond within six weeks of receipt. If this is not feasible for any reason, we will inform you in writing or by email of the expected timeframe within which you can expect a response.

Compliance

Review by Compliance Officer and Management: If you are not satisfied with the initial response to your complaint, you can submit your complaint to the Compliance Officer and the management of TreeCap for a second review.

 

You Can Send Your Complaint To:

 

Email

info@treecap.nl

Mail

TreeCap B.V.
Beursplein 5
1012 JW Amsterdam
The Netherlands